Frequently Asked Questions

PurchaseLikeGM (purchaselikegm.com) is a BIGO Live diamond specialist based in Malaysia. We offer instant top-up of BIGO Live diamonds at the cheapest prices in Malaysia, Singapore, and Southeast Asia. Operating since 2021, we serve thousands of BIGO Live users across the region.

Yes. PurchaseLikeGM is a registered digital reseller operating since 2021 with a 99.8% order success rate and over 10,000 completed orders. We use PCI-DSS certified payment gateways and SSL encryption on all transactions. We never ask for your game account password — only your User ID is required. All top-ups are processed through official game APIs, so your account is never at risk.

App stores (Google Play, Apple App Store) charge a 15–30% platform commission on every in-app purchase, which is passed on to the buyer. Authorised resellers like us purchase diamonds in bulk at wholesale rates and pass the savings to customers. This is why our prices are consistently 10–25% cheaper than buying directly through the BIGO app. The diamonds are identical — the only difference is the price.

We serve customers in Malaysia (MYR — primary market), Singapore (SGD), Thailand (THB), Philippines (PHP), and Vietnam (VND). Local payment methods are available for each country.

It takes 4 simple steps: (1) Go to the shop and select the diamond package you want. (2) Enter your BIGO Live User ID — no password needed. (3) Choose your payment method and complete payment. (4) Diamonds are credited to your BIGO account within 1–30 seconds. No account registration required.

No. You can check out as a guest using just your game User ID and email address for the order receipt. Creating an account is optional — it lets you view order history and track past purchases.

Yes. Simply enter the recipient's BIGO Live User ID instead of your own when placing the order. Diamonds will be credited directly to that account. Make sure you enter the correct User ID — deliveries to wrong IDs cannot be reversed.

Open the BIGO Live app → tap your profile picture in the top-left corner → your User ID is the number shown below your username. It is a numeric ID, typically 8–10 digits long. Do not confuse it with your username or display name.

Diamonds are typically delivered within 1 to 30 seconds after your payment is confirmed. This is because we use direct API integration with game platforms — there is no manual processing. In rare cases of high server load, delivery may take up to 5 minutes, but this is uncommon.

Contact our support team immediately via live chat on the website or email [email protected]. Include your order number (sent to your email after payment). Our team will investigate within 30 minutes and either manually deliver the diamonds or issue a full refund. Do not place a second order before hearing from support.

If the wrong User ID belongs to a real account, diamonds may have already been delivered to it — digital currency deliveries cannot be reversed by us or the game platform. Contact support immediately with your order number and the correct User ID. If delivery has not yet been processed, we may be able to cancel and reprocess the order.

Orders are processed instantly, so cancellations after payment are generally not possible once diamonds have been delivered. If diamonds have not yet been delivered (unusual), contact support immediately. Please double-check your User ID and diamond amount before confirming payment.

An order confirmation email is sent to your email address immediately after payment. The email includes your order number and delivery status. If you created an account, you can also view all past orders under My Orders in your account dashboard.

For Malaysian customers we accept: FPX online banking (all major Malaysian banks), GrabPay, Touch 'n Go eWallet, credit cards (Visa/Mastercard), and debit cards.

Singapore: PayNow, credit/debit cards. Thailand: PromptPay, credit/debit cards. Philippines: GCash, credit/debit cards. Available methods are shown at checkout based on your location.

Yes. All payments are processed by PCI-DSS Level 1 certified payment gateways. We never see or store your full card number — payment data goes directly from your browser to the payment gateway over SSL encryption. PurchaseLikeGM has no access to your raw payment credentials.

First, check your spam/junk folder for the confirmation email. If it is not there, contact support with your payment reference number or bank transaction ID. We can locate your order using the payment reference and confirm or reprocess your delivery. This is usually caused by a connection timeout during payment.

Refunds are available for failed orders only — where payment was collected but diamonds were never delivered after investigation. Once diamonds are confirmed as delivered, the purchase is final as digital currency cannot be recovered from a game account. Contact support within 24 hours for failed deliveries. Eligible refunds are processed within 3–7 business days.

No. Purchasing BIGO Live diamonds from authorised resellers is explicitly permitted by BIGO. We use the official BIGO API for all top-ups, which is the same system BIGO uses internally. Your account will not be penalised, restricted, or flagged for using our service.

BIGO Live diamonds are the premium virtual currency on the BIGO Live platform. You can use them to send virtual gifts to live streamers (which earns them BIGO Beans), purchase exclusive profile frames and effects, unlock premium features and badges, and support your favourite content creators. Diamonds cannot be converted back to cash.

Diamonds are the currency that viewers purchase and spend on gifts. Beans are what streamers receive when viewers send them gifts. Streamers can convert Beans into real-world cash. As a viewer, you buy and spend Diamonds — you do not earn Beans.

Common gift costs (approximate): Love (1 diamond), Thumbs Up (1 diamond), Ice Cream (10 diamonds), Lollipop (99 diamonds), Motorcycle (199 diamonds), Sports Car (1,000 diamonds), Yacht (5,000 diamonds), Castle (10,000 diamonds). Larger gifts like Drama Queen or Universe cost 30,000–50,000 diamonds.

PurchaseLikeGM offers BIGO diamond packages starting from as low as RM 1–2 for small amounts. The best value per-diamond rate is usually in mid-to-large packages. Check our shop page for current pricing and any active promotions — prices update based on exchange rates.

Stock is replenished regularly, usually within a few hours. You can use the wishlist feature (if logged in) to get notified when a product is back in stock. If a denomination has been out of stock for more than 24 hours, contact support — we may be able to process it manually.

Check your spam or junk folder first. Confirmation emails are sent from [email protected] — add this to your safe senders list. If the email is not in spam, it is possible you entered your email address incorrectly. Contact support with your payment reference and we will resend the confirmation.

Common reasons: insufficient balance, card blocked for online transactions (contact your bank), browser blocking the payment popup (disable popup blocker), or temporary issue with the payment gateway. Try a different payment method or browser. If the issue persists, contact support.

PurchaseLikeGM will only contact you from @gmpurchase.com or @purchaselikegm.com email addresses. We will never ask for your game password, bank PIN, or OTP. If you receive a suspicious message, do not click any links — report it to our support team immediately.

We use official game platform APIs that deliver currency directly using only your public User ID — your password is never needed. This is the same system game publishers use for their own top-up channels. Never share your game password with any top-up service. If a service asks for your password, that is a scam.

PurchaseLikeGM has been operating since 2021 with over 10,000 completed orders and a 99.8% success rate. You can verify our legitimacy by checking customer reviews, contacting our support team before placing an order, or reviewing our company information on our About Us page. We are a registered digital reseller in Malaysia.

Support is available 24 hours a day, 7 days a week. Reach us via live chat on the website (fastest — typical response under 30 minutes) or email at [email protected] (response within 1–2 hours). When contacting support about an order, always include your order number from the confirmation email.